Pre-sales questions

Q. Will you place ads on my site?
A. We will NOT place ads on your site

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements

Q. What forms of payment do you accept?
A.  Visa, Master Card through/and Pay Pal. You are not required to have a Pay Pal account to pay with Visa or Master card. We accept Moneybookers and WebMoney payments using E-mail notification. Contact us if you want to pay via Cheque or Money orders

Q. Do you allow sites to advertise for money, on their web site?
A. Yes

Q. Do you allow overselling?
A. No!
If it sounds too good too be true it usually is! All hosts have the same basic limitations when it comes to server resources and specs. There is no magic server that has a never ending supply of RAM and CPU. If a host ever claims to give unlimited space or bandwidth DO NOT JOIN THEM. The thing to remember is that the average web site uses about 50 Megs space and less then 1 gig bandwidth a month. So what hosting companies do is they lie! They make up scam plans with tons of space and bandwidth for around $8 bucks a month. It's a numbers game... Only one or two of every 100 people that signup on the plan are going to use all the bandwidth advertised. So what do they do? They usually terminate the sites that use it saying "your site is using too many resources." They aren't lying about the resource usage. It's the truth! Most people don't realize that bandwidth and space used have nothing to do with the server resources being used. Resource usage has to do with the amount of CPU and RAM a site uses. If a site uses a lot of bandwidth they aren't kicked for using their bandwidth they are kicked for using up most of the servers CPU and RAM. Another thing to remember is that the cheaper the plan is, and the more space/bandwidth included - the more sites per server the host will have to pack in, to make their money back, even exceeding available size and bandwidth. This is overselling. We do NOT allow overselling!
So the lesson here is don't shop for a host based on their plans only! Ask if they allow overselling! If yes - Run!  Sure sign of overselling - if GBs of space is offered for couple of bucks a month

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0

Q. Do you allow adult sites?
A. Yes, we allow legal content adult sites

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo

Q. Can I host friends?
A. Yes, you may host your friends for free

Shared accounts may not resell web hosting to other people, if you wish to resell hosting you must use a reseller account. Our reseller hosting program is for both businesses and individuals

Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of ordering

Q. Are there any hidden costs, or setup fees?
A. No hidden costs, everything is on the site

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup Cron jobs

Q. Can I password protect directories?
A. Yes you can password protect directory's within cPanel

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate

Q. What do I set my domains name server's to?
A. If you bought Domain name from us, don't worry we'll do it for you.
If you already have a Domain name (bought somewhere else and not expired yet), you have to set our Domain Name Servers (DNS) at your registrar place. Our DNS usually are two names similar to the names below:
Server1: ns1.selectfix.com
Server2: ns2.selectfix.com
Please read your welcome e-mail. If you have lost your welcome email you can email us, requesting your DNS.
To set DNS you should have access to the Control panel, provided to you at the time when you purchased you Domain name. Access is locked sometimes by your registrar, and you have to e-mail him to open access or, just made necessary modifications at your behalf. It is important to communicate with your Registrar, using same e-Mail address you indicated during Domain purchase.
 

Control panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains

FTP

Q. Where can I download a free FTP?
A. We recommend downloading:

As General Software download site http://download.com 
(Core FTP Lite, or WS FTP)
An FTP client for Windows is available at http://www.ipswitch.com  or http://filezilla.sourceforge.net
An FTP client for Macintosh is available at http://www.stairways.com/anarchie/

Upload your files to 'public_html' directory using ftp settings:
Address: ftp://user@yourdomain.ext
Pasword: your password
ftp mode: passive

Depending on your ftp client, the settings can be also:
Host: ftp.yourdomain.ext
Port: 21
Name: user ID
Password: your password

If you use FrontPage to publish your website to our server, then DO NOT use an FTP program to upload, edit or delete your files.  Using FrontPage to upload files and, after that, using FTP - you will corrupt the FrontPage extensions on your account. You will need to uninstall and install them again, in order to use FrontPage uploading tool.
Please upload your files ONE by ONE. Is better, first to create web site structure, folders, etc. manually, when upload each file to the existent folder.
 

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder

The main recommendation is to transfer files ONE by ONE!

Sometimes the connection is loosed by the Client FTP because of a number of files and directories to be uploaded and site structure is not established yet. Some FTP clients allow you to increase dead time waiting period, some of them not. It may appear first time, then you upload a lot of files. After that, during normal maintenance, refresh site etc, as site structure is already established, the effect disappear.

Randomly, first time users are experiencing problems with FileZilla FTP. To fix this problem, try:
- Clicking on Edit, then select Settings. Click on Firewall Settings, which is found underneath Connection in the left hand window. In the Firewall settings window (right side), click the Passive Mode checkbox to turn it on if it is currently off. If it is on, click the same checkbox to turn it off. If you connect to our server and get disconnected quickly, this is the solution

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password
 

Paths

 Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's. The procedure is applicable with standart eMail option only.

If, during sign-up, you have selected an extended, +2GB mailbox, you will receive a special letter regarding mail accounts. Extended mailboxes are provided in partnership with Google. Their management is done using special control panel, not cPanel.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/
Your ID: yourmail@yourdomain.com   Pass: yourpassword

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire URL from your address bar. You will now login to your cpanel and create a subdomain to go to the address you just copied.
To go to your Horde inbox: http://yourdomain:2095/horde/imp/

CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is created you can manage it from phpMyAdmin. This can be found at the very bottom of the MySQL page

Software Versions

Q. What version of PHP are you using?
A. We are using version 4.3.4 and 5

Q. What version of Perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version MySQL 5

Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version (now cPanel 10).

Billing 

Q. How do I get the 15 day money back?
A. Simply email us your username, password, and why you wish to cancel within 15 days, and we process your refund in less then 24 hours

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content"

SSL

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/
A private ssl would display as https://www.yourdomain.com
in the address bar

Q. How do I purchase a private SSL from you?
A. Please email to do so

Q. Whats the path to the free shared SSL?
A. We need to activate the shared SSL on each site manually that will require it

Q. I'm going to purchase my own SSL what do I need to know?
A. Our servers are Apache + Mod SSL. You will require assistance from us to install it and there will be a $30.00 installation fee. To work properly SSL requires a distinct IP. It cost $2.5 CAD/month.

Q. How do I transfer a SSL?
A. Every place that sells SSL's has a different transfer procedure. You will need to ask the supplier you purchased it from

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cPanel asks for the name you wish to use. MAKE SURE the Subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the Subdomain test.mydomain.com so my Sub name is going to be TEST. If I already have a folder in my ftp named TEST I need to delete it or rename it to something different before I create the subdomain with the TEST name from cPanel

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name:  forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain

Addon Domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp

Q. Read this before setting up an Addon Domain!
You cannot create an Addon domain if your DNS hasn't propagated to the server already. So after you change the sites DNS you are trying to add you will need to wait 24-48 hours before attempting to create your Addon domain

A. There are three fields cPanel asks for when creating an addon domain:
1. "New Domain Name:"   You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts . MAKE SURE that the name you give it doesn't already have a folder.
Example... If you want to give it the username 'chris'. You cannot have a folder in your account named 'chris' already. If you do and still try creating the username for the addon domain to be chris, you will mess a lot of things up!

3. "Password:" fill in any password you want here 

Q. Help! I added an Addon domain why did it say Subdomain added?
A. It creates it as a Subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a Subdomain when in fact it is an Addon domain

Q. Some Recommendations for MAC users?
A. While we do support Mac users, the unique structure of the Macintosh platform raises several compatibility issues.

If you have not already come across this information, it will be invaluable to you in setting up and maintaining a website.
(These programs are all free, but do require you to download them to your computer.)

We recommend using any of the following programs to gain access through FTP:
 -Fugu, available through Columbia University
http://www.columbia.edu/acis/software/fugu/
-Fetch,  available through Fetch Softworks http://fetchsoftworks.com/
-CyberDuck, available through Cyberduck http://cyberduck.ch 

Web Page Development: PageWizard was programmed with the dual button mouse in mind, making it extremely difficult to use on a Mac. Try this instead: NVU,
available through Linspire,  http://www.nvu.com 

Browser Suggestions: Safari can not use some useful features available through our service. To avoid these pitfalls, try these browsers.
-Firefox, available through Mozilla, http://www.getfirefox.com
-Opera, available through Opera Software  http://www.opera.com

Q. Can you recommend a web design for your hosting?
 A. Any Design Technology, run without problem. As for the Development platform it can be Front Page, Macromedia Flash, Java, PHP, Perl, cgi-bin scripts and a lot more that can be installed on Apache server. Design and Web site Maintenance Promotions